Return & Refund Policy

Thank you for your purchase. We hope you are satisfied with your electronic product. However, if you are not completely satisfied with your order for any reason, you may return it to us following our official electronics return rules. Please check the detailed return policy below.

ELIGIBLE RETURNS

To qualify for a full or partial refund, you must return the electronic product within 30 calendar days from the order purchase date. For all electronic devices, the below conditions must be fully met:
  • Non-activated, non-rooted, non-unlocked electronic devices with no system modification
  • Original factory packaging, protective films, seals, labels and anti-tear stickers intact and unbroken
  • Complete original accessories (charger, data cable, user manual, warranty card, original box) with no loss or damage
  • The product has no man-made scratches, drops, water damage, burn marks or modified internal parts

RETURN PROCESS

  1. Contact our customer service team to apply for return authorization and obtain an official Return Address. Unauthorized direct returns will be rejected.
  2. Pack the electronic device securely in its original packaging, attach all original accessories, and include your order confirmation/invoice as proof of purchase inside the parcel.
Return Shipping Fee Rules for Electronics:
  • Free return shipping: Applicable to defective products, wrong item delivery, factory quality faults, or shipping damage caused by hinegamu.com.
  • Customer-borne shipping fee: If you return items due to personal reasons (dislike, wrong model purchase, unnecessary purchase, changed mind), the return shipping cost will be deducted directly from your refund amount. The shipping fee is subject to the quotation of your selected courier company.

ORDER CANCELLATION RULES

Our warehouse will process and dispatch electronics orders within 1-3 working days. You can cancel your order freely before shipment. Once the electronic order is shipped out, order cancellation will no longer be available. Our platform supports order cancellation anytime before warehouse dispatch with no cancellation fee.

REFUND RULES

Our professional electronics inspection team will check the product appearance, system status, accessories and packaging after receiving your returned parcel. We will approve your refund or exchange application after inspection.
  • Inspection & processing period: Please allow up to 30 calendar days for return inspection and system processing after we receive your returned electronics.
  • Refund arrival time: Funds will be returned to your original payment account. It may take 1-2 billing cycles to display on your credit card statement, depending on your bank’s settlement rules.
  • Notification: You will receive an official email notification once your return or refund is processed successfully.

IMPORTANT NOTES FOR ELECTRONICS RETURNS

  1. Personal-caused returns: Customers undertake all return shipping fees, and incomplete accessories will generate corresponding deduction fees from refunds.
  2. Merchant-caused returns (factory defects, delivery damage, wrong model sent): Customers are exempted from all return shipping fees, and we cover round-trip shipping costs.
  3. Activated smart devices, devices with erased official warranty codes will be judged as second-hand goods, which do not support full refunds, only partial refunds.

NON-RETURNABLE & NON-EXCHANGEABLE ELECTRONIC ITEMS (EXCEPTIONS)

The following categories of electronic goods are not eligible for return, exchange or refund unless confirmed with factory quality defects:
  • Opened & activated wearable electronics (smart watches, Bluetooth earbuds, fitness trackers)
  • Custom programmed electronic devices, customized circuit boards and personalized modified electronics
  • All digital electronic products (downloaded activation codes, system licenses, virtual device serial numbers)
  • Electronic gift cards, rechargeable device balance vouchers
  • Disposable electronic accessories (opened screen protectors, customized phone cases, disposable batteries)
Quality Defect After-sales Service: For factory defective or transit-damaged electronics, please contact our customer service via official email to arrange priority refund, replacement or warranty maintenance.

CUSTOMER SUPPORT

If you have any questions about electronics return, refund, warranty and order cancellation policy, please contact us via email: serviceon@hinegamu.com